Legal Notice

URL: hotelducsdanjou.fr

Company, Organisation:

Head Office:

Hotel des Ducs d'Anjou

1, rue Sainte Opportune

75001 Paris - France

Tel: +33 1 42 36 92 24

info@hotelducsdanjou.fr

Share capital: € 200,000.00

RSC 582 136 164

SIRET: 582 136 164 000 16 NAF:5510Z

VAT: FR 37 582 136 164

Legal representative: Albar Audrey

Purpose of the site: Promotion of the establishment

Director of publication, legal representative: Mrs Audrey Albar

Editorial manager: Mrs Audrey Albar

Web master, design, writing, artistic direction: Cendyn France SAS

Photography: Jacques Lebar: http://www.jacqueslebar.com/

Site hosting: Cendyn France SAS

Chairman Cendyn France SAS: Michael Bennett

The site presents:\n● An informative content\n● A collection of personal data onlineLoi Informatique et Libertés : le site fait l\n'objet d'une déclaration auprès de la Commission Nationale Informatique et Liberté. You have the right to access, modify, rectify and delete information concerning you (art. 34 of the French Data Protection Act). To exercise this right, please contact: info@hotelducsdanjou.fr Property: The site and the information it contains are protected by French intellectual property law and international conventions. With the exception of use by members of the immediate family or for private use, the site and any element of its content may not be reproduced, republished, transcribed, modified or transmitted without the prior authorization of the rightful owner.\nCONDITIONS GÉNÉRALES DE VENTE\nThese general conditions of sale are intended to govern commercial relations between the company Hotel des Ducs d'Anjou, 1 Rue Sainte Opportune, 75001 Paris France and its customers.\nPreamble\n1. The present General Terms and Conditions of Sale apply to individual reservations made by the customer for his personal needs.2. The reservation request implies adherence to the present terms and conditions of sale and full and unreserved acceptance of their provisions.3. The reservation request must be made in the name of one of the persons who will be staying at the Hotel (hereinafter referred to as the "Customer").4. The customer acknowledges having read and accepted the present general terms and conditions of sale and the terms and conditions of sale of the reserved rate available on the website.\n5. The customer declares having the capacity to contract, i.e. being of legal age and not under guardianship or trusteeship.6. The customer's agreement to the general terms and conditions of sale and to the terms and conditions of sale of the fare booked is given at the time of booking; no booking is possible without this agreement.7. The payment made at the time of a reservation for which the conditions of sale of the fare do not allow modification or cancellation of the reservation, will hereafter be referred to as the prepayment.\nArticle 1 : Reservation\n1. The reservation is deemed to have been made when the bank details are validated.2. The customer may reserve on the Web Site, on an individual basis, and for his/her personal needs, a limited number of rooms per reservation and on a single Mobile Service. For reservations of more than 4 (four) rooms, the Hotel reserves the right to apply special pricing conditions and cancellation policies to the corresponding contracts.3. The customer undertakes, prior to any reservation, to complete the information requested on the reservation request form.4. The customer attests to the truthfulness and accuracy of the information provided.5. The reservation procedure includes the following stages:Stage 1: choice of room and rate;Stage 2: selection, where applicable, of one or more additional services (valid only on the site);Stage 3: verification of the details of the reservation, its total price, the applicable sales conditions and any adjustments to the choice (room, rate, additional service);Stage 4: filling in the customer's contact details;\n- step 5: entering the credit card in the case of a guarantee or prepayment request;\n- step 6: consulting and accepting the general terms and conditions of sale and the terms and conditions of sale of the rate reserved before validating the reservation;\n- step 7: validation of the reservation by the customer. The Hotel acknowledges receipt of the customer's reservation by sending an e-mail without delay to the customer at the e-mail address previously provided, summarizing the contract offer, the services reserved, the prices, the conditions of sale relating to the rate selected and accepted by the customer, and the date of the reservation.\nArticle 2: Cancellation conditions1. In accordance with article L. 121-20-4 of the French Consumer Code, the customer is reminded that he/she does not have the right of retraction provided for in article L. 121-20 of the French Consumer Code.\n2. The conditions of sale of the reserved fare specify the terms and conditions for cancelling and/or modifying the reservation.3. Reservations with prepayment cannot be modified and/or cancelled. No refunds will be made for deposits paid in advance. In such cases, this will be stated in the fare's conditions of sale.4. When the conditions of sale of the fare booked allow it, the booking can be cancelled directly on the Site or Mobile Services via the "Modify or cancel your booking" section. "Modify or cancel your reservation".\n5. If the stay is interrupted (unexpected departure), the customer must also pay for the night of the day of departure. In the case of pre-paid reservations, no refund will be made.\n6. Unless otherwise expressly agreed, rooms are available from 3 p.m. on the day of arrival and the customer must leave the room before 11 a.m. on the day the reservation ends.\nLate check-out is possible on request, subject to room availability and an additional charge.\nArticle 3 - Prices1. Prices are quoted in euros. Prices include VAT applicable on the date of the order, and any change in the applicable VAT rate (10%) will be automatically reflected in the prices indicated on the date of invoicing.\n2. The prices indicated include only the services strictly mentioned in the reservation. At the time of invoicing, any additional services provided by the hotelier during the stay and the tourist tax will be added to the price mentioned in the reservation.\n3. The prices applicable are those in force on the day of booking. Only the price indicated in the booking confirmation is contractual.\nArticle 4 : Payment terms\n1. Payment for all services must be made directly to the hotel (with the exception of pre-payable reservations).2. To guarantee the reservation, except in the case of special conditions or rates, the customer must provide his or her bank details by credit or debit card (Visa, Mastercard, American Express), indicating the card number directly in the appropriate field (secure entry using SSL encryption), with no spaces between the digits, as well as the card's validity date and visual cryptogram.\n3. Payment is debited at the hotel during your stay, except in the case of special conditions or rates where payment is debited at the time of booking (online prepayment for certain rates). This prepayment is referred to as a deposit.4. In the case of fares subject to online prepayment, the amount paid in advance, known as the deposit, is debited at the time of booking.5. At the time of prepayment, the amount debited at the time of booking includes: the price of accommodation, the price of catering if breakfast is chosen, taxes and any additional services selected by the customer, with the exception of tourist tax6. In the event of a no show (reservation not cancelled - customer not present) for a reservation guaranteed by credit card, the hotel will debit the customer, as a lump-sum compensation, for the amount of the first night or the entire stay in the case of a non-cancellable, non-changeable reservation; to the credit card that was given as a reservation guarantee.\n7. The credit card used for prepayment may be requested by reception on arrival at the hotel. It must be in the name of the reservation. If this is not the case, it will be necessary to contact the hotel in advance to complete an authorization form and provide a copy of the credit card and the cardholder's ID for authorization. If necessary, the hotel may ask the customer to pay the deposit on the spot using his or her own bank card, in exchange for which the hotel will reimburse the deposit initially paid on the card used to make the reservation.\nArticle 5: AccommodationIn the event of force majeure, exceptional events or technical problems at the hotel making the customer's stay impossible, the hotel will make every effort to find alternative accommodation, if possible in a hotel of the same category. Any additional cost of the room and the outward journey between the 2 hotels will be borne by the hotel.\nArticle 6 : Stay at the hotel1. On arrival at the hotel, customers are asked to fill in an arrival form. To do this, the customer will be asked to show proof of identity in order to verify his or her identity. The hotel reserves the right to cancel the reservation if the customer fails to show proof of identity.\n2. The customer accepts and undertakes to use the room in a reasonable manner and in accordance with its purpose. Any behaviour contrary to public morality and order will lead the hotelier to ask the customer to leave the establishment without any compensation or refund, if payment has already been made. If no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.3. The customer undertakes to ensure that the computer resources (WIFI access) provided by the hotel are not used in any way for illicit purposes. The customer is also required to comply with the security policy of the hotel's Internet service provider, including the rules governing the use of security measures implemented to prevent the illicit use of IT resources, and to refrain from any action that might undermine the effectiveness of these measures.4. The customer will be held responsible for any damage, deterioration or act of vandalism that may occur as a result of occupying the premises and/or as a result of the participants and/or staff for whom he/she is responsible, as well as for any damage resulting from the use of the Internet network, such as loss of data, viruses or service interruptions.\n5. Pets weighing up to 6 kg are accepted, at an extra charge, as long as they are kept on a leash or in a cage in the common areas of the establishment. The hotel may ask for an up-to-date health record and the use of a flea collar. In the event of deterioration or damage caused by the animal, the owner will be held directly liable. For reasons of hygiene, pets are not allowed in the dining rooms.\n6. Smoking and vaping are not permitted inside the hotel. In the contrary case, the customer exposes himself to a penalty corresponding to the closing and the integral cleaning of the room.\nArticle 7 : ComplaintsThe present General Conditions of Sale are written in French language, without making obstacle to the imperative protective provisions possibly applicable of the country of residence of the consumers.\nIn the case where they would be translated into one or more foreign languages, only the French text would be taken as proof in the event of litigation. The present General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.\nThe Customer is informed of the possibility of resorting, in the event of dispute relating to the present General Terms and Conditions of Sale, to a conventional mediation procedure or any other alternative means of settling disputes, under the conditions provided for in Article L612-1 of the French Consumer Code.\nThe Customer undertakes first to contact the Hotel's customer service department or by registered mail with return receipt no later than 15 days after the departure date, under penalty of foreclosure.\nIn the event of a negative response or no response within sixty (60) days from the date of referral, the Customer may refer the matter to the Médiateur du Tourisme et du Voyage at the following address:\nMEDIATEUR DU TOURISME ET DU VOYAGE\nBP 80303 - 75823 Paris Cedex 17\nOr directly via their website by following the link: https://www.mtv.travel/saisir-le-mediateur/ The customer is also informed of the existence of the European platform for Online Dispute Resolution, which can be contacted in the event of a dispute by following this link: https://ec.europa.eu/consumers/odr/.\nAll disputes to which the purchase and sale operations concluded in application of the present General Terms and Conditions of Sale may give rise, concerning both their validity, interpretation, execution, termination, consequences and consequences, and which could not be resolved between the Hotel and the Customer, will be submitted to the competent courts under the conditions of common law.\nArticle 8 : Responsibilities\n1. The photographs presented on the site are not contractual. Although every effort is made to ensure that the photographs, graphics and texts reproduced to illustrate the hotels presented give as accurate an idea as possible of the accommodation services offered, variations may occur, notably due to changes in furnishings or possible renovations. The customer is not entitled to any claim in this respect.\n2. The hotel cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, the act of a third party, unforeseeable and insurmountable, the act of the customer or the act of its partners, such as the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or in the event of unauthorized prepayment by the carrier's bank.\nArticle 9: Respect for privacy and protection of personal data\n1. The Hotel is responsible for the processing of personal data.2. As part of this processing, the Hotel collects information concerning the customer's identity, e-mail and/or postal address, telephone number, credit card details required for payment of the room and other information relating to the customer's specific requirements.3. The customer is informed, on each personal data collection form, of the obligatory or optional nature of the answers by the presence of an asterisk.\n4. All services will be recorded in a file accessible to the customer on request at the following address: info@hotelducsdanjou.fr.\n5. In accordance with the French Data Protection Act 78-17 of January 6, 1978, as amended, and the General Data Protection Regulation which came into force on May 25, 2018, customers have the right to access, rectify and object to any personal data processed concerning them.\n6. The customer may also refuse processing, request that processing be restricted or request the deletion (within the limits of legal retention periods) of personal data.\n7. This right can be exercised by sending a written request to info@hotelducsdanjou.fr, who will respond to the requests made.\n8. The purpose of processing personal data collected corresponds to obligations relating to the services provided (customer management, commercial prospecting, statistics).\n9. Some personal data may be collected for services provided by the Hotel's service providers for the purposes of booking or executing contracts, hotel reservations, quality control management and complaints (TOPSYS, APALEO, etc.). These service providers have their own privacy policies. We decline any responsibility as for their policy or the treatment of personal data.\nArticle 10: Applicable law - languageThe present general conditions of sale are governed by French law.\nThe authentic language is French. If the general terms and conditions of sale are translated into a foreign language, the French language will prevail over any other translation in the event of dispute, litigation, difficulty of interpretation or execution of the present terms and conditions and more generally concerning the existing relations between the partiesArticle 11: Evolution / modification of the general terms and conditions of sale by InternetThe present general terms and conditions of sale by Internet may be modified and/or completed at any time. As soon as it is posted on the Internet, the new version of the General Terms and Conditions of Sale by Internet will automatically apply to all customers.